basa8 Privacy Policy

basa8 is an online casino and sports betting platform serving users in Bangladesh. Protecting your privacy is a core principle for us. This privacy policy explains what information basa8 collects, how that information is used and stored, and what rights you have over your data.

This policy applies to all services provided through the website https://basa8casino.cam and the basa8 mobile application. Reading this privacy policy together with our Terms and Conditions will give you a complete picture of how our services work.

2.1 Information Provided at Registration

We collect the information you provide when creating an account at basa8. This includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Preferred payment method information

2.2 Transaction and Financial Information

Records of deposits, withdrawals and all financial transactions are stored in our system. The time, amount and method of each transaction made via bKash, Nagad, Rocket, Upay or bank transfer are recorded.

2.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Time spent on the platform and pages visited
• Gaming history and betting patterns
• Cookie and local storage data

2.4 Information from Communications

If you contact our customer support team via live chat or email, a record of that conversation is stored in our system. This helps us provide you with better service.

basa8 uses collected information only for specific and legitimate purposes. The main reasons your information is used are:

• Account management: Completing registration, verifying login and ensuring account security.
• Service delivery: Keeping deposit, withdrawal and gaming services running.
• Identity verification: Completing the KYC (Know Your Customer) process for account and financial security.
• Customer support: Resolving your questions, complaints or requests quickly and effectively.
• Bonuses and promotions: Sending you relevant offers, such as a welcome bonus or weekly bonus.
• Fraud prevention: Detecting suspicious activity to keep the platform secure.
• Service improvement: Analysing user experience to improve the platform further.

We never sell your information to third parties. Your information is not shared without your consent except in the limited cases described below.

4.1 Technology and Service Providers

To keep basa8 services running, we work with trusted third-party technology partners — such as payment processors, cloud hosting services and game providers. Only the minimum necessary information is shared with these partners, and they are bound by strict confidentiality agreements.

4.2 Legal Obligations

If basa8 is required to provide information under applicable Bangladeshi law or a court order, it will comply. In such cases we will always try to notify you, where legally permitted.

4.3 Fraud and Security Protection

In cases of financial fraud, account hacking or other security threats, necessary information may be shared with relevant authorities or financial institutions.

basa8 takes several technical and organisational steps to protect your personal and financial information:

• SSL encryption: All data transferred between your device and our servers is encrypted using SSL technology.
• Secure servers: All data is stored in protected data centres with no unauthorised access.
• Access control: Only authorised staff can access your information for specific, necessary purposes.
• Password hashing: Your password is never stored in plain text — strong hashing algorithms are used.
• Regular security audits: Our systems undergo regular security reviews.
• Two-step verification (OTP): OTP verification is active for suspicious logins or transactions.

However, complete security of data transmitted over the internet can never be guaranteed. You are therefore advised to keep your account password strong and confidential.

basa8 retains your information only for as long as necessary to provide services or meet legal obligations. The general policy is as follows:

• Information for active accounts is retained until the account is closed.
• Financial transaction records are kept for a set period after account closure in accordance with applicable law.
• Customer support conversations are generally retained for up to two years.
• Once the retention period ends, information is securely deleted or anonymised.

The basa8 website uses cookies and similar technologies. Cookies are small text files stored in your browser. Our site uses several types of cookies:

Essential Cookies

These cookies are essential for the core functionality of the website. This includes maintaining your login session and security verification. They cannot be disabled.

Functional Cookies

These cookies are used to remember your language preference, theme setting and other preferences, so you do not have to set them again each time you log in.

Analytics Cookies

This information is used to understand how users are using the platform, which helps improve service quality in the future.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the site.

You have the following rights regarding your personal information:

• Right to access: You can request to know what information basa8 holds about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to deletion: You can request that your information be deleted in certain circumstances, though legal obligations may mean not all information can always be removed.
• Right to restrict processing: You can object to your information being used for specific purposes.
• Right to data portability: You can request your information in a structured format.

To exercise these rights or to clarify any information, please contact our support team. We are available to respond via live chat 24/7.

basa8 is mindful of its users' wellbeing. We monitor your gaming patterns primarily to ensure responsible gaming. If a concerning pattern is observed in any user's gaming behaviour, we may take preventive measures.

If you need any support regarding your gaming, our Responsible Gaming page has detailed information and self-exclusion options. All casino and betting activities are for ages 21 and above.

All basa8 services are for persons aged 21 or older only. We do not knowingly collect information from minors. If we have evidence that a minor's information has entered our system, that information and account will be immediately closed and deleted.

If a parent suspects their child is using our platform, please contact our support team immediately.

basa8 reserves the right to change or update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform.

Continuing to use the platform after changes are made will be taken as your acceptance of the new policy. You are therefore advised to review this page regularly. Answers to common privacy-related questions can also be found in the FAQ section of our site.